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RETURNS
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Our
Return Policy
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We will accept merchandise for return that
was purchased from BoatingNews.com within
15 days of receipt. See exception list
below. The merchandise must be in new and
unused condition and in its original
packaging. Used merchandise cannot be
returned. We do not accept returns via COD
or billed to BoatingNews.com in any way.
We do not refund shipping charges. There
is a a 20% restocking charge on all
shipments. Some items have different terms
listed on their pages. We will first
deduct the actual freight cost, even if
the item was shipped Free Freight or
Freight Included, then deduct 20% off the
balance.
In all cases, before you
return any goods, BoatingNews.com must be
contacted so that we may issue a Return
Authorization Number (RA#). Please note
that an RA# number does not guarantee
final disposition.
All items will be inspected by
BoatingNews.com. BoatingNews.com reserves
the right to determine if a refund is
granted or not.
Return requirements
are:
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Any part that is mounted (installed)
on the boat is NOT returnable.
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Call us before you
return the item. Our number is
1-866-280-3475
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Please refer to
your packing slip and our email
confirmation for return information.
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Pack the item
securely in the original packaging.
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Enclose a copy of
the original packing list with the
item. If you cannot send your packing
list, please include your order
number, billing name, and address with
the item.
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All products must
be returned in original condition, in
original boxes, and with all
paperwork, parts and accessories.
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All return shipping
charges must be prepaid. We cannot
accept C.O.D. deliveries.
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For your
protection, we recommend that you use
UPS or Insured Parcel Post for your
return. Unless your packing slip
directs you to ship an item to a
different address (and if so, follow
such directions).
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Mark on the box the
Return Authorization Number in bold
print.
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You can expect a
refund in the same form of payment
originally used for purchase within 30
days of our receiving your returned
product. You will be refunded the
shipping cost if the return is a
result of a manufacturer error or a
shipping error on our part.
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We do not
exchange propellers. Some
manufacturers will exchange a prop for
a flat rate. Used propellers are NOT
returnable.
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We do not refund
original shipping costs even if they
were included in the original selling
price they will be deducted from the
credit.
EXCEPTIONS: These items are NOT returnable:
1) All purchases delivered by common
carrier (truck shipments) such as pedal
boats, canoes, kayaks, fishing boats, are
NOT returnable. If product arrives damaged
they must be refused at door and will be
exchanged or if damage is minor we will
ship replacement parts.
2) Software is not returnable.
3) Any product that has been installed,
mounted or assembled are not returnable.
Examples but not limited to are Trailer
Kits from Trailex, Jack Plates,
Propellers, Tilt & Trim units. If the
product has been installed it is not
returnable for credit. Trailers since they
cannot be repackaged are not returnable
under any conditions.
4) All boat
propellers
EXCEPTIONS: These items are returnable
under certain conditions.:
5 )
There is a special return policy on all Sea
Eagle boats. There
is a 15 day return policy on UNUSED boats.
If the boat touches water it is NOT
returnable. Boats are subject to 15%
restocking fee. Customer pays freight both
ways even though freight cost to ship was
included in the cost of the boat.
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