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Shipping and Delivery |
Our prices and freight rates are
for shipments to the Continental USA.
We do not ship to Alaska or Hawaii.
Most
items are in stock and ship direct from the
manufacturer or a distributor. Actual shipping
time is contingent upon availability of
merchandise and credit verification by our Credit
and Fraud Protection Department. Usually
manufacturers or our distributors ship within 2
business days. When available, tracking numbers
will be sent by email.
FREE FREIGHT -
Obviously, the carriers we use do not offer a free
shipping service, therefore the actual cost is
included in the price of the item. We try our best
to average or calculate freight based on 48 states
excluding Hawaii and Alaska but there may be areas
of the country where freight costs are higher than
expected. For these areas, we reserve the right,
even when the item is listed as "Freight Included
or "Free Shipping or Free Freight" to add
additional freight charges. In these cases we will
notify our customer in advance before we ship the
product(s).
Freight costs, even those
included in the cost of the item are never
refunded if a credit for returned goods is issued.
We do NOT ship to APO/FPOs, post office boxes
such as Mail Boxes Etc, freight forwarders, hotels
or marinas. We ship only to your billing address.
Your USA home or place of business address.
In the event of delays, every effort will be
made to contact you by phone or e-mail. If the
delay is due to backorder, you will receive notice
and be given the choice to remain on backorder,
No orders are processed or shipped on
Saturdays or Sundays. We need time to process and
assemble your order before we actually ship it, so
choosing NEXT DAY AIR does not mean your order
will be delivered the day after you place your
order online.
Please note that shipping time is not the same
as total delivery time. All packages require
signature. FedEx or UPS will make 3 attempts at
delivery address before returning package to
sender. Shipping and Handling are non-refundable.
Truck shipments for such items as pedal boats
and rigid boats may take up to a week to prepare
and 2-3 weeks for delivery. If the item is out of
stock and due to arrive soon (within 7 days) we
will ship when it comes in. If part of your order
is out of stock we will wait and ship the order
together. If you want your order shipped
separately there will be additional shipping
charges.
Where possible most items are shipped via UPS
ground. Some items offer at additional cost option
such as, Next Day or 2nd day air. These services
cannot be guaranteed and there may be delays
beyond our control.
Larger items such as pedal boats and kayaks
are sent via ground freight (common carrier). We
will require your phone number so the freight
trucking company will be able to call you to
schedule a delivery time. Ask for the company's
phone number in case you need to change the
delivery time. If the trucking company tries to
make a delivery and you are not home there will be
an additional charge. Delivery by truck is "to the
curb." The driver cannot assist you in moving the
item into your home. Our customers must arrange
for help to move it if needed.
For all shipments, please make sure
someone is available to sign for the delivery at
the scheduled time.
Inspect the package for damage
before signing for the delivery. If the package is
damaged but the merchandise looks unaffected, note
the damage on all delivery receipts before
signing. If the package is damaged to an extent
that the merchandise may also be damaged, refuse
delivery and call our Customer Service department
at 1-866-864-8480
After you accept a delivery
retain all packing material until you're
completely satisfied with the condition and
performance of your purchase.
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